FAQ

Once the order has been verified and payment completed, delivery usually takes about 7 – 10 business days.

You can find information about your current ID Level at your online account

IDV: There is a need for identity documents and a proof of address to be supplied and the maximum amount that can be loaded is €15.000 per year.

king+ With a proof of your source of funds, your balance is further increased to a limit of €100.000 per year.
All limits represent amounts loaded annually in the aggregate.

If you are the holder of a previously issued card set at IDV Level 1 – SDD, different load limits apply. The maximum that can be loaded monthly is €1.000 ( €100 Germany) and the annual maximum is €2.500 (€1.200 Germany).

You can upgrade at any time or you will be requested to do so via an email from our compliance department once your current load limit has been reached. When your card is issued it comes with IDV as standard so you can immediately load and start using the card.

Upgrades are achieved by providing information on the source of the funds used to load the card. Please be aware this information is only used by Card Compact and its partners for due diligence purposes and is not shared with any third parties.

To upgrade to IDV+ you are required to provide proof of source of funds (i.e. a copy wage slip, a bank statement showing a regular employment or other income).

Card Compact have made this process extremely simple by allowing you to upload your documents through the customer website (IDV section). Once uploaded they will be verified and your new load limits will be applied. Also you can send your scanned copies to support@cardcompact.com or by secure post to:

Card Compact, 483 Green Lanes, London N13 4BS, United Kingdom

Please include the name and address of the registered card holder, the unique 9 digit account number found on the bottom of the card, or, the last 6 digits of your card. Do not ever send the full 16 digit number of the card. Full details of all procedures and applicable documents can be provided by our compliance department. Please note that when you exceed the existing limit, further loads sent to the card will be blocked until the upgrade.

You can pay money online via the “load funds” option once you have logged into your secure king+ customer portal at www.cardcompact.cards. The minimum load amount is €10 and the maximum one time load is €10.000. You can top up your card up to 3 times a day once you have completed an ID Level upgrade.

Full instructions on how to load funds are given on the site. You will need to have ready details of the intermediary bank for your region (name of account-holder, account number, sort code and possibly also IBAN und BIC), the amount to be loaded and the unique 9 digit reference printed on your card which has to be quoted as the payment reference number to identify your payment and ensure it is promptly applied to your account. You can alternatively use your full first and last names and the last six digits of your king+ Prepaid Mastercard and the name of the card-holder. The time taken for the money to appear on your account depends on the method chosen and the usual bank processing times for that method. In certain instances this can be instantaneous, or it may take up to 3 or 4 days. You’ll start to find your way around the king+ login area very quickly and will soon be able to choose your preference pre-load methods.

Yes, the king+ Prepaid Mastercard is a fully accepted Mastercard, you can enjoy all the benefits of using a Mastercard where Mastercard is displayed at terminals or on a website as acceptable payment method.

If you use your Card for a transaction in a currency other than the currency in which your card is issued, the transaction will be transferred from the Mastercard payment network to that of Mastercard International Incorporated and converted into the currency in which Your card is issued at a rate shown at

https://www.mastercard.co.uk/en-gb/consumers/get-support/convert-currency.html

You can compare the rate being applied to your transaction with the rates published by the European Central Bank by using this link,

(https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/index.en.html)

This will allow you to readily identify any difference between the FX rate and fees applied by Us with the applicable ECB rate using the following example, which is based on data obtained from 30/4/2020:

You will need to be aware of the fee that we may charge and that may apply to any Foreign Exchange transactions. This can be obtained from our website here https://kingcard.eu/en/prices/
Go to the Mastercard link https://www.mastercard.co.uk/en-gb/consumers/get-support/convert-currency.html and select the date of your transaction. Currently your rate is calculated on the date when the transaction is processed by Mastercard (‘presentment day’). From August 11th 2020 the way this date should be calculated will change and Mastercard will use the exchange rate that was used at the date and time your transaction was approved by the merchant (also known as the “authorisation date”) rather than at the time the transaction was fully settled by Mastercard (” presentment day”).
These rates change on a daily basis at 14:05 USA Central Time Zone and last for 24 hours. The time difference with Central European Time is typically +7 hours (There may be seasonal differences due to Summer Time Daylight Saving) meaning they would typically be set at 9:05 PM CET. So for example, if your transaction took place on 1st May 2020 at 12:00 noon CET, this would convert to a date and time of 1/5/2020 03:00 AM USA CTZ. This would be covered by the rate set on 30/4/2020 covering the period 30/04/2020 14:05 PM CTZ to 01/05/2020 14:05 PM CTZ (30/4/2020 9:05 PM CET to 01/05/2020 9:05 PM CET) so you would in this instance select the rate for the 30/4/2020.

Input any fee you have been advised of that applies to the transaction, select the relevant currency for the transaction, for example Great British Pound, and the currency of your card, for example EURO.
Enter the value of the transaction into the ‘Transaction Amount’ field and press the ‘Calculate’ button.
The amount charged will be shown under the ‘Your Card Currency Amount’ heading and also displayed will be the rate applied. This will for example display in the format 1 GBP = 1.184847 EUR
You can compare this rate by using the link https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/index.en.html. This shows the exchange rate of the Euro against a number of currencies. Click on the required currency (GBP in our example) and the current day’s rate is shown at the top of the screen along with a graph and table of previous rates. This can be displayed in either EUR to GBP or GBP to EUR format, in our example you would select GBP to EUR and would see a rate such as 1 GBP = 1.1507 EUR. The historic rates can be obtained by Clicking on the shown graph. The ECB rate shown can now be readily compared with the rate obtained from the Mastercard site.
To establish the difference as a percentage of the ECB rate, please complete the following calculation. Deduct the ECB rate from the returned Mastercard value. In our example this would be 1.184847 – 1.1507 = 0.034147 difference. Divide the difference by the ECB rate, in our example this would be 0.034147/1.1507 = 0,0296. This can readily be converted to a percent by multiplying by 100 so that the rate difference in this example is 2.96%.
We will shortly be adding a calculator to the site to enable you to carry out this calculation more easily. We will inform you once this is available.